Remote Infrastructure Management Services (RIMs)

Basic Infrastructure Availability Monitoring Services

  • 24×7 Monitoring of IT Infrastructure and Applications
  • Selection and Deployment of Tools (onsite and offsite)
  • Definition of performance thresholds for monitoring
  • Alert Notification of incidents and threshold violations
  • Availability Report and historical pattern analysis

Remote Infrastructure Management Services

  • Remote Systems / Servers / Database and Application Management
  • Remote IT Service Desk
  • Voice / Email / Chat based support to users
  • Establishment of service desk for call logging / tracking
  • Call Coordination – optional multi-lingual support
  • End User Support for desktop / laptop / mobile computing devices

System Integration Services

  • Designing System Solutions Architecture
  • Evaluation of IT Hardware / Software Components
  • Facilitating procurement and supply of Hardware and Software
  • Integrating Hardware & Software Components for Applications
  • Network Integration
  • Project Management for System Integration