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Why Glassbox?

What if your website had a brain?

Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction. Can your website afford not to have a brain?

Big data is tough, we really get it!

Whether you’re an IT technician or a CTO, it’s tempting to focus on data, rather than the people behind the numbers. Glassbox gives you a deeper understanding of your customers by helping identify the reasons why they do or don’t interact with your platform in the way you intended. Representing a comprehensive suite of services, Glassbox can add transparency and clarity to every aspect of your online presence – from troubleshooting and testing, to revealing why your new product isn’t gaining the traction it deserves

We protect your customers' data

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From day one, Glassbox was designed and built as a big data solution for data-sensitive environments, and therefore, it is both SOC 2, ISO 27001 and ISO 27701 certified, and complies with major privacy protection regulations such as HIPAA, GLBA, and GDPR.

Glassbox caters to your entire Customer Experience Orchestration needs while meeting the highest security and privacy standards –

  • User-based data & functional accessibility
  • LDAP/AD seamless integration
  • Full data encryption
  • Unmatched data omitting (information never leaves the end-user’s device)
  • Masking capabilities (data masking at recording level, restricted viewing, role-based viewing access management),
  • Isolated cloud environment (Single tenancy) – Glassbox is the only solution that deploys on a virtual private cloud!
  • On-prem only and hybrid deployment options

We take digital risk management as seriously as you do!

Single web and mobile platform

Seamlessly manage all of your digital channels in one easy-to-use system.

Cloud or on-premise deployments

Or a combination of both – we’ll find a solution that works for your business.

Patented compression

Store huge amounts of data at a 1:20 compression rate, contributing to a low Total Cost of Ownership.

Sophisticated security and privacy

We take data management seriously, with user-based data and functional accessibility, LDAP/AD integration and full encryption as standard.

Open data

Share digital insights and session records throughout the business with Glassbox’s open API.

No more event creation

One JavaScript entry allows you to see everything that happens on your site, without ever having to create events or configure anything.

Auto indexing

Every tap, swipe and click is automatically indexed, and becomes immediately searchable.

Free-text reporting

Just like using a search engine, our free-text entry allows you to ask specific questions, and receive detailed reports.

Evidential

Your session recordings are tamper-proof, source-proof, time stamped, fully encrypted and stored on your side, and ours.

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Glassbox works wherever you work

We specialize in revealing online behaviors, and that’s not limited to any one industry. So while Glassbox’s advanced security and compliance standards are perfectly suited to highly regulated sectors, our solution can also provide transparency and clarity to sectors ranging from travel to retail.


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