Zajil, the second largest shipment and delivery network in KSA, was largely dependent on manual processes. To empower Zajil’s strategic vision to make it at par with the leading international players, Reflections developed a Digital Courier platform that met the end-to-end needs of Zajil’s business.
Right from the booking process, pickup, shipment to last mile delivery, the digital courier platform developed by Reflections made every step of the journey effortless. More importantly, it helped Zajil to help manage resources and processes optimally.
The solution allowed Zajil complete visibility to manage and organize deliveries with real-time information. It also gave end to end transparency to the customers on the parcel journey resulting in Improved First Attempt Delivery Rate.
The platform helped Zajil to improve end-to-end visibility and service, standardize courier process & operations, improve cash-flow for freight transportation, accelerate decision-making with real time insight thereby increasing business productivity.
And most importantly, provide consistently good service to their customers.